All premium agent-licensed agents are mapped to the Default team.ĭisplays the name of the team that is set to Default. By default, the Admin Console has one team within the Default groupĬalled Default. Although the Webex Contact Center Management Portal manages teams, the Management Portal doesn't sync teams. The Teams menu represents a group of people working in a particular function in a particular group (site) for example, Sales The following table describes the contents of the Groups menu.Īn alias to map the group to the physical org hierarchy The Default groupĬontains all agents with premium agent licenses. By default, the Admin Console has one preconfigured group called Default. Although you can manage the sites from Cisco Webex Control Hub, you can't sync The Groups menu represents geographical sites. The real-time dashboard offers a glimpse into the inbound conversation traffic that the contact center is currently handling. Presents a read-only view of users enabled with omnichannel access or licensed as a premium agent synced from Control Hub.Įnables configuration of channel assets and response templates (canned responses). Triggered by your agents to invoke them on-demand during a conversation.Įnables tenant-wide configuration, such as attachment policies and email-related configuration. Admin Console Componentsĭisplays information on chats traffic and workforce-related metrics.Īllows you to configure entry points to a workflow that invokes on the back of conversation lifecycle events, or manually The following table describes the Admin Console components. Primarily used to access past conversation transcripts and agent monitoring capabilities. The new digital channel administration is split into the following areas.Īdministrators can manage tenant-wide configurations for digital channel offerings such as policies and channel asset configurations.Ĭlick New Digital Channels to launch the default console. Through all the popular channels of communication. Reach out to a business with the channels of choice-from anywhere, at any time, under any condition. With changing demographics and individual habits, consumers expect to Webex Contact Center supports new digital channels-Facebook Messenger, WebChat, Email, SMS, and WhatsApp-with enhanced capabilities.ĭigital channels enhance the reach of any business. Implement Skills-Based Routing for New Digital Channels.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |